Management Hierarchy on the Dashboard

MOONHUB has launched a new management hierarchy system that better mirrors real-world organisational structures. This update replaces the older, flat model with a flexible, tree-based hierarchy that improves visibility, simplifies reporting, and removes the need to duplicate groups.

This article covers:

• What’s changed from the old system

• The benefits of the new model

• How to use it effectively

What Was the Old Hierarchy?

Previously:

• Managers could only view their directly assigned learners

• Admins had access to everything

• Groups operated in isolation

• Learners couldn’t be easily placed across multiple groups without confusion

This created challenges for teams managing multiple sites, shifts, or regional teams.

What’s New?

The new management hierarchy introduces a tree-based structure. Here's how it works:

• Managers now automatically see all learners in their assigned groups.

• Learners can be assigned to multiple groups without affecting visibility or reporting

• Admins and Managers no longer need to manually create duplicate groups for visibility

• Reporting now reflects the full scope of a Manager’s tree, including all nested groups

Key Benefits 

• Better reflects team structures (departments, shifts, regions)

• Reduces admin work — no more duplicate groups

• Managers gain full visibility into their teams, even across nested groups

• Improved training analytics and reporting accuracy

• Supports flexible group membership for learners

How to Use the New Hierarchy

1. Assign Managers to Groups
When you assign a Manager to a group, they will automatically have access to:

• All learners in that group

• Any learners added in the future 

2. Use Groups to Match Your Team Structure
We recommend creating groups for:

• Sites or locations

• Departments or roles

• Shifts or teams

Learners can now belong to multiple groups — no conflict, no confusion.

3. Use the Dashboard for Group-Based Reporting
Managers can pull reports that cover:

• Their assigned group

• All training performance metrics by suite or module